[rt-users] Adding more criteria in the query builder

[Cassandra Phillips-Sears]

On Apr 29, 2009, at 1:31 AM 4/29/09, Uday Dey wrote:
> Any Idea on this people?
>> Hi,
>>
>>       I was wondering if more criteria can be added in the Query  
>> builder for customizing the search. If yes, then how can we do it?  
>> Because I am not having any UI option for adding more criteria’s.
>> Regards,
>> Uday

Hi, Uday. This is just a guess, but what you are probably looking for  
is to add custom fields and then search on those custom fields in the  
query builder.

http://wiki.bestpractical.com/view/CustomField

If you already have custom fields set up and are wondering why they  
are not showing up in the query builder I think that the first  
question under "Web User Interface" in the RT FAQ wiki should have  
your answer:

http://wiki.bestpractical.com/view/FAQ

--
Cassandra Phillips-Sears

Office Manager
Best Practical Solutions, LLC
http://www.bestpractical.com
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