[rt-users] Adding more criteria in the query builder

Cassandra Phillips-Sears cassandra at bestpractical.com
Wed Apr 29 10:07:54 EDT 2009

On Apr 29, 2009, at 1:31 AM 4/29/09, Uday Dey wrote:
> Any Idea on this people?
>> Hi,
>>       I was wondering if more criteria can be added in the Query  
>> builder for customizing the search. If yes, then how can we do it?  
>> Because I am not having any UI option for adding more criteria’s.
>> Regards,
>> Uday

Hi, Uday. This is just a guess, but what you are probably looking for  
is to add custom fields and then search on those custom fields in the  
query builder.


If you already have custom fields set up and are wondering why they  
are not showing up in the query builder I think that the first  
question under "Web User Interface" in the RT FAQ wiki should have  
your answer:


Cassandra Phillips-Sears

Office Manager
Best Practical Solutions, LLC
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