[rt-users] 403 returned by rt-mailgate / mail-gateway

[Dan Swan]

Dominic,

>>
>> Include "/etc/request-tracker3.6/apache2-modperl2.conf"
>
> If you look further down that file you'll find:
>
> # Limit mail gateway access to localhost by default
> <Location /rt/REST/1.0/NoAuth>
>    Order Allow,Deny
>    Allow from 127.0.0.1
> </Location>
>
> As you've configured http://bsu.ncl.ac.uk/rt as the path to your
> installation on the mailgate command line, your requests won't be
> coming from localhost (127.0.0.1). The least invasive fix is probably
> adding:
>
> Allow from 128.240.125.96
>
> or
>
> Allow from bsu.ncl.ac.uk
>
> to that stanza in /etc/request-tracker3.6/apache2-modperl2.conf

That was exactly the route I ended up taking, and indeed worked.

thanks,

Dan

-- 
Bioinformatics Support Unit  || http://bsu.ncl.ac.uk/
Institute for Cell and Molecular Biosciences,
Faculty of Medical Sciences, Framlington Place,
Newcastle University, Newcastle, NE2 4HH
Tel: +44 (0)191 222 7253 (Leech offices: Rooms M.2046/M.2046A - Mon/Wed)
Tel: +44 (0)191 246 4833 (Devonshire offices: Rooms G.25/G.26 - Thu/Fri)