[rt-users] timezone and custom Subject lines

erik tapang erik.tapang at gmail.com
Wed Apr 29 23:24:47 EDT 2009

i've setup RT 3.8.2 on RHEL5.3 u3 64-bit and the setup is working fine. just
needed some help/tips on "minor" issues.

1. {$Transaction->CreatedAsString}  and {$Ticket->Created}
use different timezones. the latter is 8-hours behind.

I have this in my RT_SiteConfig.pm:

Set($Timezone , 'Asia/Singapore');

right now i'm  using {$Transaction->CreatedAsString} to
 show when the ticket was created in newly created tickets.

what's the difference betwen the two (for newly
created tickets)?

2.   how to change the Subject line of  messages to the format
used by our current support system.

the format i need:

(MM is the month - 04 for April, 05 for May etc.)

right now i'm stuck with:


i'm checking http://wiki.bestpractical.com/view/SendEmail
and from the archive


 BUT he had problems with the email replies and had no response to his post.

many thanks for any help/tips.


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