[rt-users] Super User can't change owner

Ken Crocker kfcrocker at lbl.gov
Thu Apr 30 16:25:29 EDT 2009


    Being a SuperUser does not override the RT requirements for tickets. 
In order for a User or (better) Group of Users to be in the dropdown box 
for "Owner", they MUST have the "OwnTicket" right. Of course, there are 
a whole slew of rights to consider for change control on tickets. In my 
opinion, a lot of RT admins give WAY TOO MANY rights to all privileged 
and EVERYONE on either a Global or Queue basis and then they wonder why 
their "Ticket Update" and Searches take so long. If you only have a few 
users and a few queues, no big deal. However, If you have a LOT of users 
and queues, you might want to consider being a bit restrictive when you 
hand out the "rights". Hope this helps.


On 4/30/2009 6:49 AM, GravyFace wrote:
> Regardless of whether ticket has been taken or not, I -- as a
> superuser -- cannot change the owner to anyone other than myself or
> Nobody.
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