[rt-users] Requestor getting his own mails

[Anton Krall]

Thats the spot!!!!!

I had it at 1... 

Thx a lot!!! Damn I love RT.... Its so configurable...


> From: Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu>
> Date: Mon, 03 Aug 2009 09:51:11 -0400
> To: Anton Krall <akrall at intruder.com.mx>, <rt-users at lists.bestpractical.com>
> Subject: Re: [rt-users] Requestor getting his own mails
> 
> 
> 
> 
> On 8/3/09 9:33 AM, "Anton Krall" <akrall at intruder.com.mx> wrote:
> 
>> What I meant was that I have a scrip that send notifications for admincc,
>> another for requesters... But if I desibale the ones for requesters, they
>> dont get any respond at all.. Even the ones admincc or owners are supposed
>> to send to them.... Disabled that scrip cripples all communication with
>> requesters... So thats what puzzled me... Is it either all or nothing? I
>> mean... If enabled... Owners can send responds to requesters but when a
>> requesters answers that email.. They (the requesters) get a copy of their on
>> answer on their email a few seconds later... Thats weird... They are the
>> ones that wrote it.. Why should they get a copy :)
> 
> $NotifyActor in RT_SiteConfig.pm then
> 
>> 
>> 
>>> From: Drew Barnes <barnesaw at ucrwcu.rwc.uc.edu>
>>> Date: Mon, 03 Aug 2009 08:01:43 -0400
>>> To: Anton Krall <akrall at intruder.com.mx>, <rt-users at lists.bestpractical.com>
>>> Subject: Re: [rt-users] Requestor getting his own mails
>>> 
>>> 
>>> 
>>> 
>>> On 8/3/09 5:29 AM, "Anton Krall" <akrall at intruder.com.mx> wrote:
>>> 
>>>> I have a scrip that says send a copy of corresponds to the admincc, owner
>>>> and requester, without it, the requester never gets anything.
>>> 
>>> Well, that explains why he is getting the copy.  You told RT to send it to
>>> him.  If you do not wish the requestor to receive copies, do not tell RT to
>>> notify him.
>>> 
>>> 
>> 
>> 
>> 
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>> Anton Krall
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