[rt-users] Question about email submission of tickets

[Joe Kirby]

This is my first time on the list and hopefully this question is  
appropriate for it.

I am a manager type who has been responsible for configuration and  
communication of RT to our campus. I have a talented Perl developer  
part-part time.

We have been live since 2-23-2009 and have had great success.

My question is email submission for ticket creation. We currently can  
create a ticket via email just fine and place it in the appropriate  
queue, etc. but we do not seem to be able to include a custom field  
value as part of the transmission from email to RT.

We have several system jobs which create tickets and it would be much  
better to have an additional piece of metadata on a ticket than to  
have to create several queues just so I can differentiate type of issues

Any help is greatly appreciated

Thanks in Advance

Joe Kirby, UMBC