[rt-users] Just finished installing now what

[Michael Ellis]

I've also found the O'Reilly book, RT::Essentials to be quite useful.

http://www.amazon.com/RT-Essentials-Jesse-Vincent/dp/0596006683/ref=sr_1_1?ie=UTF8&qid=1249394974&sr=8-1

-Mike

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From: "Anton Krall" <akrall at intruder.com.mx>
Sent: Monday, August 03, 2009 8:36 AM
To: "Jeremy Winder" <jwinder at logicalsi.com>
Cc: <RT-Users at lists.bestpractical.com>
Subject: Re: [rt-users] Just finished installing now what

> Nice pointers.. Thx Jeremy.. I figured out a lot of these myself the hard
> way... But seems Im still missing a few things that I found on your url...
> Thx!
>
>
>> From: Jeremy Winder <jwinder at logicalsi.com>
>> Organization: Logical Solutions, Inc.
>> Date: Mon, 03 Aug 2009 08:31:19 -0400
>> To: Anton Krall <akrall at intruder.com.mx>
>> Cc: <RT-Users at lists.bestpractical.com>
>> Subject: Re: [rt-users] Just finished installing now what
>>
>> On Sun, 2009-08-02 at 02:18 -0500, Anton Krall wrote:
>>> I just downloaded and installed RT and I got it working but I dont know 
>>> how
>>> to start configuring it.. Besides what the web interface has about users 
>>> and
>>> queues... It seems it needs to know more about email and for example, my
>>> domain.. The user web page still shows example.com .... I read the wiki 
>>> and
>>> found some interesting articles but seems information is scattered.
>>>
>>> Is there a quick start guide that can help you configure RT to get you 
>>> up
>>> and running faster and a step by step guide on which files to change and
>>> configure?
>>>
>>> Thank You!
>>
>> You can skip a lot of this. But the section it should like you are
>> missing in the RT_SiteConfig.pm:
>>
>> http://www.debianadmin.com/howto-setup-request-tracker-36-on-debian-etch.html
>>
>> Here is a series of articles that cover how to install and setup RT "the
>> hard way" but still has some good information.
>>
>> http://www.sun.com/bigadmin/features/articles/req_track_1.html
>>
>> Beyond that, google...lots of google.
>>
>> Hope this helps,
>>
>> Jeremy
>>
>
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