[rt-users] Relationship Graphs not working in RT 3.8.4

[Justin Hayes]

Simply installing IPC::Run::SafeHandles did the trick.

Thanks Kevin!

Justin

-------------------------------------------------
Justin Hayes
Orbis Support Manager
justin.hayes at orbisuk.com




On 5 Aug 2009, at 17:36, Kevin Falcone wrote:

> On Wed, Aug 05, 2009 at 05:11:22PM +0100, Justin Hayes wrote:
>> I didn't do the initial install, but I'm guessing probably not...
>> Is there any way to do it retrospectively?
>
> Just try installing IPC::Run::SafeHandles
> You can reconfigure while saying --enable-graphviz and just run make
> testdeps
>
> -kevin
>
>>
>>
>> On 5 Aug 2009, at 16:58, Kevin Falcone wrote:
>>
>>> On Wed, Aug 05, 2009 at 12:26:16PM +0100, Justin Hayes wrote:
>>>> Anyone had any problems getting the ticket relation graphing
>>>> stuff working under RT3.8.4?
>>>> I've installed various libgd packages and installed GD and
>>>> GraphViz over CPAN. I now get the
>>>> 'Graph' link in the Links section of Ticket Metadata but
>>>> clicking on it gives me this:
>>>
>>> Did you run ./configure with --enable-graphviz ?
>>> My guess is that you're missing IPC::Run::SafeHandles
>>>
>>> -kevin
>>>
>>>> Error during compilation of /opt/rt3/share/html/Ticket/Graphs/
>>>> index.html: Attempt to reload
>>>> RT/Graph/Tickets.pm aborted. Compilation failed in require at
>>>> /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
>>>> [/opt/rt3/share/html/Ticket/Graphs/index.html:78]
>>>> [/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/usr/share/
>>>> perl5/HTML/Mason/Interp.pm:811]
>>>> [/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/share/perl5/
>>>> HTML/Mason/Request.pm:246]
>>>> [/usr/share/perl5/HTML/Mason/Request.pm:211]
>>>> [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68]
>>>> [/usr/share/perl5/Class/Container.pm:275]
>>>> [/usr/share/perl5/Class/Container.pm:353]
>>>> [/usr/share/perl5/HTML/Mason/Interp.pm:348]
>>>> [/usr/share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/
>>>> HTML/Mason/CGIHandler.pm:124]
>>>> [/usr/share/perl5/HTML/Mason/CGIHandler.pm:73] [/opt/rt3/bin/
>>>> mason_handler.fcgi:79] BEGIN
>>>> failed--compilation aborted at
>>>> /opt/rt3/share/html/Ticket/Graphs/index.html line 78. Stack:
>>>> [/opt/rt3/share/html/Ticket/Graphs/index.html:78] [/usr/share/
>>>> perl5/HTML/Mason/Interp.pm:811]
>>>> [/usr/share/perl5/HTML/Mason/Interp.pm:441] [/usr/share/perl5/
>>>> HTML/Mason/Request.pm:246]
>>>> [/usr/share/perl5/HTML/Mason/Request.pm:211]
>>>> [/opt/rt3/bin/../lib/RT/Interface/Web/Request.pm:68]
>>>> [/usr/share/perl5/Class/Container.pm:275]
>>>> [/usr/share/perl5/Class/Container.pm:353]
>>>> [/usr/share/perl5/HTML/Mason/Interp.pm:348]
>>>> [/usr/share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/
>>>> HTML/Mason/CGIHandler.pm:124]
>>>> [/usr/share/perl5/HTML/Mason/CGIHandler.pm:73] [/opt/rt3/bin/
>>>> mason_handler.fcgi:79]
>>>> Cheers,
>>>> Justin
>>>> -------------------------------------------------
>>>> Justin Hayes
>>>> Orbis Support Manager
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