[rt-users] RT Essentials, still revelant

[Kenneth Marshall]

On Thu, Aug 06, 2009 at 09:30:33AM -0400, Andrew Libby wrote:
> 
> I'm considering the RT Essentials book, though noticed it's
> publication date is in 2005.  Thats almost 4 years old.
> I've been using RT about that long and I fear it's changed
> enough that the essentials book is not as relevant as it
> could be.
> 
> Can anyone weigh in on this?
> 
> Thanks.
> 
> Andy
> 
Hi Andy,

We still find the book pertinent as the basics which it
covers are still the same in the current release as well
as the techniques used to tune and adjust the system/code.

Regards,
Ken