[rt-users] Custom Scrip Failing (using example from RT Essentials) and User Details not accessible

[Jerrad Pierce]

I strongly recommend storing this information in the requestor, and
then pulling it from there,
as Ken suggest. We use REST to create tickets, and create the
requestor with such details
before hand, but I've written a scrip to extract such information from
a vCard, which could be
of use: http://wiki.bestpractical.com/view/OnCreateSetUserDetails