[rt-users] Sender to Owner

[Jesse Vincent]

On Mon 10.Aug'09 at 12:00:35 -0700, Joel Hartshorn wrote:
> Is there a simple way to make the sender of an emailed ticket the owner upon
> receipt instead of "Nobody"?
> 
> Joel Hartshorn
> Internet Engineer/New Media
> The Seattle Times Company
> 206 464 2323
> nwsource.com | seattletimes.com

That assumes that the sender is a privileged user, right?

We use the following code to make the sender of any FOLLOWUP to a ticket
the owner, if it's unowned. I bet changing 'Correspond' to 'Create' would 
do what you want.:

Custom condition:

my $txn = $self->TransactionObj;
return 0 unless $txn->Type eq 'Correspond';

my $ticket = $self->TicketObj;
return 0 if $ticket->OwnerObj->id != $RT::Nobody->id;

my $actor = $txn->CreatorObj;
return 0 if $actor->id == $RT::SystemUser->id;

return 0 unless $actor->PrincipalObj->HasRight(
    Object => $ticket,
    Right  => 'OwnTicket',
);
return 1;


Custom prepare:

$self->{'set_owner_to'} = $self->TransactionObj->CreatorObj->id;
return 1;

Custom commit:

my ($status, $msg) = $self->TicketObj->SetOwner( $self->{'set_owner_to'} );
unless ( $status ) {
    $RT::Logger->error("Couldn't set owner: $msg");
    return 0;
}
return 1;
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