[rt-users] Unable to get AdminCC's to show or get scrips to execute

[Martin Dorschler]

But the queue does change :) and it looks like from the syslog that it tries to trigger the action but then encounters that error



On Aug 11, 2009, at 6:22 PM, "Ken Crocker" <kfcrocker at lbl.gov<mailto:kfcrocker at lbl.gov>> wrote:

Martin,

I suspect that RT is not allowing you to change the Queue for the ticket. That would also explain why you didn't get an email, it never completed the transaction. Check your rights. In order to move a ticket to a Queue, you have to have the "CreateTicket" right in that new Queue.

Kenn
LBNL

On 8/11/2009 3:00 PM, Martin Dorschler wrote:
Upon digging further I find the following error in the syslog

Aug 11 16:51:30 requesttracker RT: Scrip 15 IsApplicable failed: Bareword "Change" not allowed while "strict subs" in use at (eval 1380) line 1. (/usr/share/request-tracker3.6/lib/RT/Condition/UserDefined.pm:69)

If I comment out Use Strict in UserDefined.pm I then get
Aug 11 16:59:06 requesttracker RT: Scrip 15 IsApplicable failed: Can't locate object method "On" via package "Queue" (perhaps you forgot to load "Queue"?) at (eval 631) line 1.  Stack:  <….SNIP>

It looks as though it is trying to interpret it as raw perl. Am I supposed to be including an addon somewhere for On Queue Change?
Is On Queue Change the only thing I need to put in Custom Condition: ?













________________________________

_______________________________________________
<http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users>http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: <http://wiki.bestpractical.com> http://wiki.bestpractical.com
Commercial support: <mailto:sales at bestpractical.com> sales at bestpractical.com<mailto:sales at bestpractical.com>


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at <http://rtbook.bestpractical.com> http://rtbook.bestpractical.com