[rt-users] Asset Tracker API

[Michael Ellis]

Either I not understanding something or I think I might have confused the issue by leaving some ambiguity in what I was asking. I'm just dealing with one DB now. Here's the situation:

-I have imported the assets themselves from our old helpdesk software's DB into RTAT's DB.
-I have a table of linked assets from the old system.
-I want to use this table as input to create links in the new RTAT. I can massage the input data as needed to have it in "Name", "URI", or whatever.


I'm a perl newbie so I want to make sure I understand this: $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI);

$at = RTx::AssetTracker::Asset->new(RT->SystemUser)
AddLink is presumably a function in AssetTracker
RefersTo is the type of link
Target is the asset to create the ReferTo link to? And what kind of info does it want here (Name, URI, ?)?
$other_at = ??? (or did I make you think I was trying to link between two different RTAT systems?)
URI is the uri of the asset the link is created in/from?

Does the reverse link get created automatically, or should I repeat the statement, reversing Target and URI and flip the linktype?

Thanks,

Mike

-----Original Message-----
From: Todd Chapman [mailto:todd at chaka.net] 
Sent: August-12-09 3:46 PM
To: Michael Ellis
Cc: rt Users; jsmoriss at mvlan.net
Subject: Re: [rt-users] Asset Tracker API

My bad. If you want to link $at to $other_at:

$at->AddLink(Type=>'RefersTo',Target=> $other_at->URI);

Try it and see.

On Wed, Aug 12, 2009 at 4:38 PM, Michael
Ellis<Michael_Ellis at umanitoba.ca> wrote:
> Just to clarify, in...
>
>         $at->AddLink(Type=>'RefersTo',Target=> $at->URI);
>
> ... "Target" is the URI of the RefersTo link, while the URI at the end of the line becomes the corresponding ReferredToBy?
>
> -Mike
>
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Todd Chapman
> Sent: August-12-09 12:04 PM
> To: Michael Ellis
> Cc: rt Users; jsmoriss at mvlan.net
> Subject: Re: [rt-users] Asset Tracker API
>
> It should be similar to adding links to tickets.
>
> Ticket example: $TicketObj->AddLink(Type=>'RefersTo',Target=>$ticket->id);
>
> So asset would be: $at->AddLink(Type=>'RefersTo',Target=> $at->URI);
>
> The default link types are:
>
>    RefersTo
>    ReferredToBy
>    RunsOn
>    IsRunning
>    DependsOn
>    DependedOnBy
>    ComponentOf
>    HasComponent
>    Components
>
> Unlike RT, AT's link types are configurable. See AT_Config.pm.
>
> On Wed, Aug 12, 2009 at 12:06 PM, Michael
> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>> (I’m sorry, I’m not sure if this is the right forum for this, If it isn’t
>> I’d love to know what is.)
>>
>>
>>
>> I’ve set up AT 1.2.4b1 with RT 3.8.4 and used a script written by
>> Jean-Sebastien Morisset to import my assets from our old DB. I now want to
>> recreated the links between assets.
>>
>>
>>
>> I’m wondering if anyone could point me in the right direction for finding
>> what the set links equivalent to the set fields code below:
>>
>>
>>
>> my ($id, $t, $msg) = $at->Create (
>>
>>                                 Name => $csv[$csv_map{"Name"}],
>>
>>                                 Status => $csv[$csv_map{"Status"}],
>>
>>                                 Type => $csv[$csv_map{"Type"}],
>>
>>
>>
>> What file in AT contains the handlers for these so that I can just inspect
>> it to see what else it can do?
>>
>>
>>
>> Thanks,
>>
>>
>>
>> Mike
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