[rt-users] 'Update Type' field when resolving tickets

[testwreq at gmail.com]

Hello,

 From the RT3.8.2 interface, when we open a ticket and click on 'Resolve'  
link from the right hand side, the 'update type' field in the resolve  
ticket screen is a drop down and it defaults to "Comments (Not sent to  
requestors)";

Because we want the requestors to know that the ticket is resolved, we  
would like to change the default to "Reply to Requestors". How can we do so?

thanks,
rq
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