[rt-users] Asset Tracker API

Todd Chapman todd at chaka.net
Fri Aug 14 16:15:06 EDT 2009 

What do the DB entries look like for asset that do show up in the UI?

On Fri, Aug 14, 2009 at 4:11 PM, Michael
Ellis<Michael_Ellis at umanitoba.ca> wrote:
> Yes, I should have mentioned that.
>
> -Mike
>
> -----Original Message-----
> From: Todd Chapman [mailto:todd at chaka.net]
> Sent: August-14-09 2:56 PM
> To: Michael Ellis
> Cc: rt Users; jsmoriss at mvlan.net
> Subject: Re: [rt-users] Asset Tracker API
>
> Not sure why. Do links created in the UI show up?
>
> On Fri, Aug 14, 2009 at 3:26 PM, Michael
> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>> Ah Cool, thanks. I *really* appreciate the help. My manager's confidence in AT is bolstered by the fact that the developer is still answering questions.
>>
>> I managed to make some headway before seeing your email, I've got a script that can add the links and they are showing up in rt3.Link in the DB. However, the links are not showing in the UI.
>>
>> Here is my test script:
>>
>> #!/usr/bin/perl
>> use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
>> use RT;
>> use RTx::AssetTracker::Asset;
>> use Getopt::Std;
>> use strict;
>> RT::LoadConfig();
>> RT::Init();
>> my $at = RTx::AssetTracker::Asset->new(RT->SystemUser);
>> my $URI = 'at://rt.lib.umanitoba.ca/asset/4189';
>> if (my $id = $at->Load("labdaf01")){
>> $at->AddLink(Type=>'HasComponent',Target=> $URI);
>> exit 0;}
>> else {die 'invalid asset';}
>>
>> rt3.Links has a corresponding:
>>
>> 17 | at://rt.lib.umanitoba.ca/asset/3889          | at://rt.lib.umanitoba.ca/asset/4189            | HasComponent |           0 |         0 |             1 | 2009-08-14 18:30:45 |       1 | 2009-08-14 18:30:45
>> Where 3389 is the URI for labdaf01
>>
>> But the UI doesn't show the link. I thought maybe I'm missing a privilege, but I'm SuperUser in the UI. What am I missing?
>>
>> -Mike
>>
>>
>> -----Original Message-----
>> From: Todd Chapman [mailto:todd at chaka.net]
>> Sent: August-14-09 1:09 PM
>> To: Michael Ellis
>> Cc: rt Users; jsmoriss at mvlan.net
>> Subject: Re: [rt-users] Asset Tracker API
>>
>> After callin $at->new you have to call $at->Load. Once the asset is
>> loaded you can call AddLink. Links are bi-directional so you don't
>> have to add the reverse link.
>>
>> On Thu, Aug 13, 2009 at 11:41 AM, Michael
>> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>>> Either I not understanding something or I think I might have confused the issue by leaving some ambiguity in what I was asking. I'm just dealing with one DB now. Here's the situation:
>>>
>>> -I have imported the assets themselves from our old helpdesk software's DB into RTAT's DB.
>>> -I have a table of linked assets from the old system.
>>> -I want to use this table as input to create links in the new RTAT. I can massage the input data as needed to have it in "Name", "URI", or whatever.
>>>
>>>
>>> I'm a perl newbie so I want to make sure I understand this: $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI);
>>>
>>> $at = RTx::AssetTracker::Asset->new(RT->SystemUser)
>>> AddLink is presumably a function in AssetTracker
>>> RefersTo is the type of link
>>> Target is the asset to create the ReferTo link to? And what kind of info does it want here (Name, URI, ?)?
>>> $other_at = ??? (or did I make you think I was trying to link between two different RTAT systems?)
>>> URI is the uri of the asset the link is created in/from?
>>>
>>> Does the reverse link get created automatically, or should I repeat the statement, reversing Target and URI and flip the linktype?
>>>
>>> Thanks,
>>>
>>> Mike
>>>
>>> -----Original Message-----
>>> From: Todd Chapman [mailto:todd at chaka.net]
>>> Sent: August-12-09 3:46 PM
>>> To: Michael Ellis
>>> Cc: rt Users; jsmoriss at mvlan.net
>>> Subject: Re: [rt-users] Asset Tracker API
>>>
>>> My bad. If you want to link $at to $other_at:
>>>
>>> $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI);
>>>
>>> Try it and see.
>>>
>>> On Wed, Aug 12, 2009 at 4:38 PM, Michael
>>> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>>>> Just to clarify, in...
>>>>
>>>>         $at->AddLink(Type=>'RefersTo',Target=> $at->URI);
>>>>
>>>> ... "Target" is the URI of the RefersTo link, while the URI at the end of the line becomes the corresponding ReferredToBy?
>>>>
>>>> -Mike
>>>>
>>>> -----Original Message-----
>>>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Todd Chapman
>>>> Sent: August-12-09 12:04 PM
>>>> To: Michael Ellis
>>>> Cc: rt Users; jsmoriss at mvlan.net
>>>> Subject: Re: [rt-users] Asset Tracker API
>>>>
>>>> It should be similar to adding links to tickets.
>>>>
>>>> Ticket example: $TicketObj->AddLink(Type=>'RefersTo',Target=>$ticket->id);
>>>>
>>>> So asset would be: $at->AddLink(Type=>'RefersTo',Target=> $at->URI);
>>>>
>>>> The default link types are:
>>>>
>>>>    RefersTo
>>>>    ReferredToBy
>>>>    RunsOn
>>>>    IsRunning
>>>>    DependsOn
>>>>    DependedOnBy
>>>>    ComponentOf
>>>>    HasComponent
>>>>    Components
>>>>
>>>> Unlike RT, AT's link types are configurable. See AT_Config.pm.
>>>>
>>>> On Wed, Aug 12, 2009 at 12:06 PM, Michael
>>>> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>>>>> (I’m sorry, I’m not sure if this is the right forum for this, If it isn’t
>>>>> I’d love to know what is.)
>>>>>
>>>>>
>>>>>
>>>>> I’ve set up AT 1.2.4b1 with RT 3.8.4 and used a script written by
>>>>> Jean-Sebastien Morisset to import my assets from our old DB. I now want to
>>>>> recreated the links between assets.
>>>>>
>>>>>
>>>>>
>>>>> I’m wondering if anyone could point me in the right direction for finding
>>>>> what the set links equivalent to the set fields code below:
>>>>>
>>>>>
>>>>>
>>>>> my ($id, $t, $msg) = $at->Create (
>>>>>
>>>>>                                 Name => $csv[$csv_map{"Name"}],
>>>>>
>>>>>                                 Status => $csv[$csv_map{"Status"}],
>>>>>
>>>>>                                 Type => $csv[$csv_map{"Type"}],
>>>>>
>>>>>
>>>>>
>>>>> What file in AT contains the handlers for these so that I can just inspect
>>>>> it to see what else it can do?
>>>>>
>>>>>
>>>>>
>>>>> Thanks,
>>>>>
>>>>>
>>>>>
>>>>> Mike
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>>>
>>>
>>>
>>
>>
>>
>
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