[rt-users] Asset Tracker API
Todd Chapman
todd at chaka.net
Fri Aug 14 17:16:38 EDT 2009
Might be a bug in AT. In your script change:
$at->AddLink(Type=>'HasComponent',Target=> $URI);
to:
$at->AddLink(Type=>'HasComponent',Base=> $URI);
All links of the type should be stored as "ComponentOf".
On Fri, Aug 14, 2009 at 4:21 PM, Michael
Ellis<Michael_Ellis at umanitoba.ca> wrote:
> | 17 | at://rt.lib.umanitoba.ca/asset/3889 | at://rt.lib.umanitoba.ca/asset/4189 | HasComponent | 0 | 0 | 1 | 2009-08-14 18:30:45 | 1 | 2009-08-14 18:30:45 |
> | 18 | at://rt.lib.umanitoba.ca/asset/4189 | at://rt.lib.umanitoba.ca/asset/3890 | ComponentOf | 0 | 0 | 12 | 2009-08-14 18:36:10 | 12 | 2009-08-14 18:36:10 |
>
> 17 created by my script doesn't display in the UI, while 18 created by root in the UI does. The only difference seems to be the LastUpdatedBy and Creator fields.
>
> Thinking that it might be a privileges issue, I even tried setting the creator field manually after creating a link with the script:
>
> | 16 | at://rt.lib.umanitoba.ca/asset/3889 | at://rt.lib.umanitoba.ca/asset/2904 | HasComponent | 0 | 0 | 1 | 2009-08-14 18:20:28 | 12 | 2009-08-14 18:20:28 |
>
> Here, in 16, the Creator was changed to 12 using a set command, however it is still not visible in the UI.
>
> -Mike
>
>
> -----Original Message-----
> From: Todd Chapman [mailto:todd at chaka.net]
> Sent: August-14-09 3:15 PM
> To: Michael Ellis
> Cc: rt Users; jsmoriss at mvlan.net
> Subject: Re: [rt-users] Asset Tracker API
>
> What do the DB entries look like for asset that do show up in the UI?
>
> On Fri, Aug 14, 2009 at 4:11 PM, Michael
> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>> Yes, I should have mentioned that.
>>
>> -Mike
>>
>> -----Original Message-----
>> From: Todd Chapman [mailto:todd at chaka.net]
>> Sent: August-14-09 2:56 PM
>> To: Michael Ellis
>> Cc: rt Users; jsmoriss at mvlan.net
>> Subject: Re: [rt-users] Asset Tracker API
>>
>> Not sure why. Do links created in the UI show up?
>>
>> On Fri, Aug 14, 2009 at 3:26 PM, Michael
>> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>>> Ah Cool, thanks. I *really* appreciate the help. My manager's confidence in AT is bolstered by the fact that the developer is still answering questions.
>>>
>>> I managed to make some headway before seeing your email, I've got a script that can add the links and they are showing up in rt3.Link in the DB. However, the links are not showing in the UI.
>>>
>>> Here is my test script:
>>>
>>> #!/usr/bin/perl
>>> use lib qw(/opt/rt3/local/lib /opt/rt3/lib);
>>> use RT;
>>> use RTx::AssetTracker::Asset;
>>> use Getopt::Std;
>>> use strict;
>>> RT::LoadConfig();
>>> RT::Init();
>>> my $at = RTx::AssetTracker::Asset->new(RT->SystemUser);
>>> my $URI = 'at://rt.lib.umanitoba.ca/asset/4189';
>>> if (my $id = $at->Load("labdaf01")){
>>> $at->AddLink(Type=>'HasComponent',Target=> $URI);
>>> exit 0;}
>>> else {die 'invalid asset';}
>>>
>>> rt3.Links has a corresponding:
>>>
>>> 17 | at://rt.lib.umanitoba.ca/asset/3889 | at://rt.lib.umanitoba.ca/asset/4189 | HasComponent | 0 | 0 | 1 | 2009-08-14 18:30:45 | 1 | 2009-08-14 18:30:45
>>> Where 3389 is the URI for labdaf01
>>>
>>> But the UI doesn't show the link. I thought maybe I'm missing a privilege, but I'm SuperUser in the UI. What am I missing?
>>>
>>> -Mike
>>>
>>>
>>> -----Original Message-----
>>> From: Todd Chapman [mailto:todd at chaka.net]
>>> Sent: August-14-09 1:09 PM
>>> To: Michael Ellis
>>> Cc: rt Users; jsmoriss at mvlan.net
>>> Subject: Re: [rt-users] Asset Tracker API
>>>
>>> After callin $at->new you have to call $at->Load. Once the asset is
>>> loaded you can call AddLink. Links are bi-directional so you don't
>>> have to add the reverse link.
>>>
>>> On Thu, Aug 13, 2009 at 11:41 AM, Michael
>>> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>>>> Either I not understanding something or I think I might have confused the issue by leaving some ambiguity in what I was asking. I'm just dealing with one DB now. Here's the situation:
>>>>
>>>> -I have imported the assets themselves from our old helpdesk software's DB into RTAT's DB.
>>>> -I have a table of linked assets from the old system.
>>>> -I want to use this table as input to create links in the new RTAT. I can massage the input data as needed to have it in "Name", "URI", or whatever.
>>>>
>>>>
>>>> I'm a perl newbie so I want to make sure I understand this: $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI);
>>>>
>>>> $at = RTx::AssetTracker::Asset->new(RT->SystemUser)
>>>> AddLink is presumably a function in AssetTracker
>>>> RefersTo is the type of link
>>>> Target is the asset to create the ReferTo link to? And what kind of info does it want here (Name, URI, ?)?
>>>> $other_at = ??? (or did I make you think I was trying to link between two different RTAT systems?)
>>>> URI is the uri of the asset the link is created in/from?
>>>>
>>>> Does the reverse link get created automatically, or should I repeat the statement, reversing Target and URI and flip the linktype?
>>>>
>>>> Thanks,
>>>>
>>>> Mike
>>>>
>>>> -----Original Message-----
>>>> From: Todd Chapman [mailto:todd at chaka.net]
>>>> Sent: August-12-09 3:46 PM
>>>> To: Michael Ellis
>>>> Cc: rt Users; jsmoriss at mvlan.net
>>>> Subject: Re: [rt-users] Asset Tracker API
>>>>
>>>> My bad. If you want to link $at to $other_at:
>>>>
>>>> $at->AddLink(Type=>'RefersTo',Target=> $other_at->URI);
>>>>
>>>> Try it and see.
>>>>
>>>> On Wed, Aug 12, 2009 at 4:38 PM, Michael
>>>> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>>>>> Just to clarify, in...
>>>>>
>>>>> $at->AddLink(Type=>'RefersTo',Target=> $at->URI);
>>>>>
>>>>> ... "Target" is the URI of the RefersTo link, while the URI at the end of the line becomes the corresponding ReferredToBy?
>>>>>
>>>>> -Mike
>>>>>
>>>>> -----Original Message-----
>>>>> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Todd Chapman
>>>>> Sent: August-12-09 12:04 PM
>>>>> To: Michael Ellis
>>>>> Cc: rt Users; jsmoriss at mvlan.net
>>>>> Subject: Re: [rt-users] Asset Tracker API
>>>>>
>>>>> It should be similar to adding links to tickets.
>>>>>
>>>>> Ticket example: $TicketObj->AddLink(Type=>'RefersTo',Target=>$ticket->id);
>>>>>
>>>>> So asset would be: $at->AddLink(Type=>'RefersTo',Target=> $at->URI);
>>>>>
>>>>> The default link types are:
>>>>>
>>>>> RefersTo
>>>>> ReferredToBy
>>>>> RunsOn
>>>>> IsRunning
>>>>> DependsOn
>>>>> DependedOnBy
>>>>> ComponentOf
>>>>> HasComponent
>>>>> Components
>>>>>
>>>>> Unlike RT, AT's link types are configurable. See AT_Config.pm.
>>>>>
>>>>> On Wed, Aug 12, 2009 at 12:06 PM, Michael
>>>>> Ellis<Michael_Ellis at umanitoba.ca> wrote:
>>>>>> (I’m sorry, I’m not sure if this is the right forum for this, If it isn’t
>>>>>> I’d love to know what is.)
>>>>>>
>>>>>>
>>>>>>
>>>>>> I’ve set up AT 1.2.4b1 with RT 3.8.4 and used a script written by
>>>>>> Jean-Sebastien Morisset to import my assets from our old DB. I now want to
>>>>>> recreated the links between assets.
>>>>>>
>>>>>>
>>>>>>
>>>>>> I’m wondering if anyone could point me in the right direction for finding
>>>>>> what the set links equivalent to the set fields code below:
>>>>>>
>>>>>>
>>>>>>
>>>>>> my ($id, $t, $msg) = $at->Create (
>>>>>>
>>>>>> Name => $csv[$csv_map{"Name"}],
>>>>>>
>>>>>> Status => $csv[$csv_map{"Status"}],
>>>>>>
>>>>>> Type => $csv[$csv_map{"Type"}],
>>>>>>
>>>>>>
>>>>>>
>>>>>> What file in AT contains the handlers for these so that I can just inspect
>>>>>> it to see what else it can do?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Mike
>>>>> _______________________________________________
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>>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>>
>>
>>
>>
>
>
>
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