[rt-users] To and CC sending in separate emails

[Kevin Falcone]

On Wed, Aug 12, 2009 at 10:35:45AM -0400, Mike Johnson wrote:
>    Sorry, slight correction in the below.
> 
>    The Bcc is populated in the second email along with the Cc.

If you're getting Bcc then you're tripping a Scrip involving AdminCcs,
are you possibly confusing CC and AdminCc and one-time-CC?
Your version is old, but the email code in that area hasn't really
changed that much.  Your debug logs and message-ids should let you
figure out which Scrip triggers which Email for certain.

-kevin

>    So technically the scrip is sending the email, but it does not send it as 1.
> 
>    The issue behind this, if I say "Hi Non-requestor, blah blah" and the Requestor reads that
>    email, they don't know that I"ve communicated it to the Non-requestor, and they ask questions.
> 
>    I'm looking to prevent that.
> 
>    Again, I looked in the wiki, googled my face off, and looked through the history of the list.
> 
>    Thanks!
> 
>    >>> "Mike Johnson" <Mike.Johnson at NorMed.ca> 12/08/2009 9:02 am >>>
>    Greetings,
> 
>    I'm new to the lists, but I did do a thorough search through the archives.  I can't seem to
>    find anything describing my issue.
> 
>    I have a scrip setup to
> 
>    On Correspond Notify Requestors and Ccs with template Correspondence
> 
>    I want this to send 1 email, To = requestor email, and Cc = Cc/Bcc emails
> 
>    RT is sending 2 emails, in 1 To is populated, in the other Cc is populated, and Bcc never gets
>    populated...
> 
>    What is wrong with my setup?
> 
>    Note** we are running an old version of RT, maybe it's fixed in a newer version? (our version
>    3.2.1... yes I know it's old :P)
> 
>    Thanks!
>    Mike.

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