[rt-users] Inbound E-mail to server

[Jerrad Pierce]

> Is it possible to reply to e-mail with another queue other than “general?”
Under normal setups the reply address has nothing to do with where a
response ends up. As long as the subject contains the RT tag + ticket
number, it will be filed appropriately i.e; by ticket. The only thing that
-queue really affects is where to create new tickets. Thus, having multiple
aliases allows you to create tickets by email in various queues, and to
avoid confusion amongst users who might note that all correspondence
is occurring with rt at example.net; if you tell RT to use the corresponding
address for that queue.

As for the lack of message handling, have you checked you maillog,
RT's log, or Apache? (Proceeding along the pipeline once you determine
everything is fine with the previous one). Are you running with
SELinux enabled? What happens if you feed a message to rt-mailgate
from the command line?

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