[rt-users] Inbound E-mail to server

[Eric Chatham]

>-----Original Message-----
>From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>bounces at lists.bestpractical.com] On Behalf Of Eric Chatham
>Sent: Thursday, August 20, 2009 12:37
>To: 'Jerrad Pierce'
>Cc: rt-users at lists.bestpractical.com
>Subject: Re: [rt-users] Inbound E-mail to server
>
>On Thursday, August 20, 2009 12:30, Jerrad Pierce wrote,
>
>>>> Try changing your subject line to [$Organization #ticket_id]
>
>>> No go.  I even tried $rtname.
>
>> Just to be clear, you're using the value assigned to these variable
>> sin your site config,
>> and not the literal strings '$rtname', correct? And a ticket with the
>> ID you're using
>> already exists? And the account you're emailing form has the necessary
>> ACLs to write
>> to the ticket?

I created a file called "mail" and tried sending it to the rt-mailgateway but I receive an e-mail "error."

COMMAND:
cat mail | /opt/rt3/bin/rt-mailgate --queue MIS --action comment --url http://clehbrtrckr01.broadvox.local

MAIL Message:
-------------------------------
FROM: root at server.domain.local
TO: root at server.domain.local
Subject: [MIS #9] A test

Test
-------------------------------


ERROR E-mail Message from the server:
-------------------------------
FROM: root at server.domain.local
TO: root at server.domain.local
Subject: Could not load a valid user

RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for your email.
-------------------------------

I'm guessing that root at server.domain.local is not the same as RTUSER, root.

Eric.

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