[rt-users] Inbound E-mail to server

[Eric Chatham]

I'm making some progress on this but I'm still having problems.  It looks like, depending on the queue (reply and comment e-mail addresses), you have to assign certain permissions.  I'm reading this article:

http://wiki.bestpractical.com/view/ItsFinallyInstalledNowWhat

Now, the problem seems to be that I can send e-mail from the RT Server mailgateway, but when I try it from Outlook (using the queue comment e-mail address in the FROM field), I get an e-mail from RT saying:

"Problem with the e-mail addresses and the queue."

>-----Original Message-----
>From: Eric Chatham
>Sent: Friday, August 21, 2009 15:34
>To: Eric Chatham; 'Jerrad Pierce'
>Cc: rt-users at lists.bestpractical.com
>Subject: RE: [rt-users] Inbound E-mail to server
>
>
>
>>-----Original Message-----
>>From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>>bounces at lists.bestpractical.com] On Behalf Of Eric Chatham
>>Sent: Thursday, August 20, 2009 12:37
>>To: 'Jerrad Pierce'
>>Cc: rt-users at lists.bestpractical.com
>>Subject: Re: [rt-users] Inbound E-mail to server
>>
>>On Thursday, August 20, 2009 12:30, Jerrad Pierce wrote,
>>
>>>>> Try changing your subject line to [$Organization #ticket_id]
>>
>>>> No go.  I even tried $rtname.
>>
>>> Just to be clear, you're using the value assigned to these variable
>>> sin your site config,
>>> and not the literal strings '$rtname', correct? And a ticket with the
>>> ID you're using
>>> already exists? And the account you're emailing form has the necessary
>>> ACLs to write
>>> to the ticket?
>
>I created a file called "mail" and tried sending it to the rt-mailgateway but
>I receive an e-mail "error."
>
>COMMAND:
>cat mail | /opt/rt3/bin/rt-mailgate --queue MIS --action comment --url
>http://clehbrtrckr01.broadvox.local
>
>MAIL Message:
>-------------------------------
>FROM: root at server.domain.local
>TO: root at server.domain.local
>Subject: [MIS #9] A test
>
>Test
>-------------------------------
>
>
>ERROR E-mail Message from the server:
>-------------------------------
>FROM: root at server.domain.local
>TO: root at server.domain.local
>Subject: Could not load a valid user
>
>RT could not load a valid user, and RT's configuration does not allow for the
>creation of a new user for your email.
>-------------------------------
>
>I'm guessing that root at server.domain.local is not the same as RTUSER, root.
>
>Eric.

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