[rt-users] HELP with RT API

[Ken Crocker]

Kevin, Jerrad,

In the beginning of my program, I have this:

use strict;
 
use lib "/apps/rt/rt/perl/lib";
use lib "/apps/rt/rt/lib";
 
use RT;
use RT::Ticket;
use RT::Transaction;
use RT::Attachment;
use MIME::Entity;

Do I need something else? Like :use RT::Date;" or something like that?

Kenn
LBNL

On 8/27/2009 9:18 AM, Kevin Falcone wrote:
> On Thu, Aug 27, 2009 at 08:52:21AM -0700, Ken Crocker wrote:
>   
>>    Kevin,
>>
>>    My log has been on and it gives no errors. This is it (for a small file for testing):
>>
>>    -bash-3.00$ ./RT-TravelConversion.pl
>>    Use of uninitialized value in concatenation (.) or string at
>>    /apps/rt/rt-3.6.4/etc/RT_SiteConfig.pm line 35.
>>    Use of uninitialized value in concatenation (.) or string at
>>    /apps/rt/rt-3.6.4/etc/RT_SiteConfig.pm line 47.
>>    Use of uninitialized value in concatenation (.) or string at
>>    /apps/rt/rt-3.6.4/etc/RT_SiteConfig.pm line 47.
>>    Subroutine Connect redefined at /apps/rt/rt/lib/RT/Handle_Local.pm line 90.
>>    Subroutine BuildDSN redefined at /apps/rt/rt/lib/RT/Handle_Local.pm line 121.
>>    New_Ticket request=1 Ticket 87287 created in queue 'FS-Travel'
>>    New_Ticket request=2 Ticket 87288 created in queue 'FS-Travel'
>>    New_Ticket request=4 Ticket 87289 created in queue 'FS-Travel'
>>    New_Ticket request=5 Ticket 87290 created in queue 'FS-Travel'
>>    New_Ticket request=5 Ticket 87291 created in queue 'FS-Travel'
>>    New_Ticket request=5 Ticket 87292 created in queue 'FS-Travel'
>>    New_Ticket request=5 Ticket 87293 created in queue 'FS-Travel'
>>    New_Ticket request=6 Ticket 87294 created in queue 'FS-Travel'
>>    New_Ticket request=7 Ticket 87295 created in queue 'FS-Travel'
>>    New_Ticket request=8 Ticket 87296 created in queue 'FS-Travel'
>>    New_Ticket request=9 Ticket 87297 created in queue 'FS-Travel'
>>    New_Ticket request=10 Ticket 87298 created in queue 'FS-Travel'
>>    -bash-3.00$
>>
>>    Nothing in those messages syas I have a code problem or anything. You have the code (attached
>>    in last note). The code seems simple enough, I just can't seem to see the problem.
>>     
>
> Kenn
>
> What happened when you started warning out your data and the converted
> data that you're handing to Create?  What happened when you modified
> your code to use a hardcoded date in a known-good format? (As
> suggested in my response)
>
>   
>>  You're not providing any data or logging or error messages
>>  I suggest you warn out the original date, the processed date, the ISO
>>  date and turn your debugging logs on.  You also probably want to start
>>  by getting ticket Create working with hardcoded date strings and then
>>  move on to processing your data.
>>     
>
> -kevin
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