[rt-users] HELP with RT API

[Ken Crocker]

Kevin,

OK. I changed the code to this:

#------------------------------------------------------------------------------
#         build ticket values
#------------------------------------------------------------------------------
    %ticket_vals =
    (
        Subject => $ISSUE_DESCRIPTION,
        MIMEObj => $mimeObj,
        Creator => 4233,   #API bug won't look up corresponding id for name
        Owner => 4233,
        Requestor => 4233,
        Queue => 14,
        Priority => 3,
        InitialPriority => 3,
        FinalPriority => 3,
        Started => '2009-08-01 0:00:00',
        Resolved => '2009-08021 0:00:00',
        Status => ( "resolved" )
    );
 
    ( $ticketid, $transaction_object, $err ) = $ticket->Create( 
%ticket_vals );
#    print "Open Date - ", $opened, " Resolved Date - ", $resolved;
    print "New_Ticket request=", $NUMBER, " $err \n";  #debug
    die "New_Ticket Error: $err \n"   unless $ticketid;
 
    return $ticketid;     #Ticket.id
}

I put literal "hard-coded" values in it instead of in an object and that 
didn't work either.

Still nulls in both the date fields (Started, Resolved) I'm trying to 
fill and no errors.

Kenn
LBNL


On 8/27/2009 11:27 AM, Kevin Falcone wrote:
> On Thu, Aug 27, 2009 at 10:58:52AM -0700, Ken Crocker wrote:
>   
>>    Kevin,
>>
>>    When I used "hard-coded" dates this is what I get:
>>     
>
> Kenn
>
> I just wrote and ran this:
>
> my ($id, $msg) = $Ticket->Create( Queue => 'General',
>                  Subject => 'test manual creation',
>                  Started => '2009-08-01 06:10:11',
>                  Resolved => '2009-08-02 06:12:13',
>                  Created => '2009-08-01 05:00:00'  );
>
> (4 hour offset caused by the internal GMTness of the API)
>
> Created:    Sat Aug 01 01:00:00 2009
> Starts: Not set
> Started:    Sat Aug 01 02:10:11 2009
> Last Contact:   Not set
> Due:    Not set
> Closed: Sun Aug 02 02:12:13 2009
>
> LastUpdated is special cased and you'll have to bludgeon it a bit with
> __Set, but you should concentrate on what your Resolved isn't working
>
> -kevin
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