[rt-users] History of Custom Field Values kept anywhere?

[Lander, Scott]

Gene,

Thanks, but - as near as I can tell, ObjectCustomFieldValues has references from type RT::Ticket only.    IE, everything in it refers to a ticket change, not a global custom field change.

Scott




>>Scott, look in the ObjectCustomFieldValues table.  There are pointers into it from the OldReference and NewReference
>>fields in the Transactions table.  I'm using 3.6.3, but I'm guessing that the same will be true in 3.8.4.
>>
>>Gene

Lander, Scott wrote:
>
> We accidentally changed some values in a Custom Field, and they need to
> be set back.    I can retrieve the values from our backup, but, the
> question came up of if RT keeps the history for them.    Poking thru the
> database, I see it keeps the history for tickets (table Transactions),
> and that it keeps most of the data for Custom Fields in the table
> CustomFieldValues.   It keeps Creator, Creation Date, Last Updated By
> and Last Update Date.   But, so far, I haven't found anywhere it keeps
> what was changed.      IE, category old value, new value, like you find
> in the Transactions table.
>
> This would seem to be very useful information to have - especially in
> the case of a system audit.
>
> Am I just missing something?
>
> This in on RT 3.8.4, btw.

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