[rt-users] History of Custom Field Values kept anywhere?

[Lander, Scott]

Ken,

   CustomFieldValues does have the current values, and documents when they were inserted or modified, but, NOT the actual changes - IE, no "Old Value / New Value".     For instance, for one of the lines in question, the table has:

+-----+-------------+----------------------------------------------------------+-----------------------------+-----------+---------+---------------------+---------------+---------------------+
| id  | CustomField | Name                                                     | Description                 | SortOrder | Creator | Created             | LastUpdatedBy | LastUpdated         |
+-----+-------------+----------------------------------------------------------+-----------------------------+-----------+---------+---------------------+---------------+---------------------+
| 321 |          30 | CPU                                                      |                             |         4 |     101 | 2009-08-05 14:44:16 |           101 | 2009-08-24 19:56:54 |

What I need to find out is what the Name used to be!  It shouldn't be CPU,  at one time (last week) it was something more like "NAS Storage".




Scott,

That's because the ObjectCustomFieldValues Table is for changes to a value for an OBJECT. To see the history for the Custom Fields themselves, try CustomFieldValues.


Kenn
LBNL

On 8/31/2009 1:45 PM, Lander, Scott wrote:

Gene,

Thanks, but - as near as I can tell, ObjectCustomFieldValues has references from type RT::Ticket only.    IE, everything in it refers to a ticket change, not a global custom field change.

Scott






Scott, look in the ObjectCustomFieldValues table.  There are pointers into it from the OldReference and NewReference
fields in the Transactions table.  I'm using 3.6.3, but I'm guessing that the same will be true in 3.8.4.

Gene



Lander, Scott wrote:


We accidentally changed some values in a Custom Field, and they need to
be set back.    I can retrieve the values from our backup, but, the
question came up of if RT keeps the history for them.    Poking thru the
database, I see it keeps the history for tickets (table Transactions),
and that it keeps most of the data for Custom Fields in the table
CustomFieldValues.   It keeps Creator, Creation Date, Last Updated By
and Last Update Date.   But, so far, I haven't found anywhere it keeps
what was changed.      IE, category old value, new value, like you find
in the Transactions table.

This would seem to be very useful information to have - especially in
the case of a system audit.

Am I just missing something?

This in on RT 3.8.4, btw.



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