[rt-users] Auto-creating a 'dependant' ticket On Transaction

[Jonathan Rummel]

Thank you all so much!  This is definitely getting me closer to what I want. 
Is there any way you could help dumb-it-down a little more for my benefit
please?  And to clarify a little, I don't want this to happen On Create,
only when my CF "Progress" is changed to "Send" in a ticket that already
exists.  Is the following correct (or close)? If not, could you please make
corrections?:

CONDITION: User Defined
ACTION: User Defined
TEMPLATE: Global Template: Blank
STAGE: TransactionCreate

CUSTOM CONDITION:

if ($self->TicketObj->FirstCustomFieldValue('Progress') eq 'Send') {
     return 1;
}
return 0; 


CUSTOM ACTION PREPARATION CODE:

return 1;


CUSTOM ACTION CLEANUP CODE: (this is where I think I'm messing up)

my $trans = $self->TransactionObj;
my $tkt = $self->TicketObj;

my $requestors = [ $tkt->Requestors->MemberEmailAddresses];
my $new_tkt = RT::Ticket->new($RT::SystemUser); my ($id, $msg) =
$new_tkt->Create(
     Queue => "Data Analysis",
     Subject => $tkt->Subject,
    Status => 'new',
    Requestor => $requestors,
    DependedOnBy => $tkt->Id)

return 1; 

I know that the Custom Condition works, but the Action doesn't seem to be
working.  Any help would greatly be appreciated.  Thanks again!




Brumm,
	Torsten / Kuehne + Nagel / Ham MI-ID wrote:
> 
> Sorry, didn't read all,
> 
> 1. Condition: CustomCondition:
> 
> if ( ($self->TransactionObj->Type eq "CustomField" ||
>       $self->TransactionObj->Type eq "Create" ) &&
>       ($self->TicketObj->FirstCustomFieldValue('YourCustomFieldName') ||
>        $self->TicketObj->FirstCustomFieldValue('YourCustomFieldName')) ) {
>     return 1;
> } 
> return 0; 
> 
> Action: Userdefine:
> 
> Here the part of Gabriele but with the content check:
> 
> return(0) unless ($self->TicketObj->Type eq 'ticket');
> if ($self->TicketObj->FirstCustomFieldValue('YourCustomFieldName') =~
> /Whatyouarelookingfor/i) {
> 
> my $trans = $self->TransactionObj;
> my $tkt = $self->TicketObj;
> 
> my $requestors = [ $tkt->Requestors->MemberEmailAddresses];
> my $new_tkt = RT::Ticket->new($RT::SystemUser); my ($id, $msg) =
> $new_tkt->Create(
>      Queue => "your-queue-name-goes-here",
>      Subject => $tkt->Subject,
>     Status => 'new',
>     Requestor => $requestors,
>     DependedOnBy => $tkt->Id)
> 
> return 1;
> }
> return 0;
> 
> 
> Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann
> (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang,
> Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens
> Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928,
> USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel
> A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat:
> Klaus-Michael Kuehne
> 
> 
> 
> -----Urspruengliche Nachricht-----
> Von: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Franzini,
> Gabriele [Nervianoms]
> Gesendet: Mittwoch, 25. November 2009 12:25
> An: jrummel at imapp.com
> Cc: rt-users at lists.bestpractical.com
> Betreff: Re: [rt-users] Auto-creating a 'dependant' ticket On Transaction
> 
> Hello jrummel,
> From novice to novice, try a Scrip with something like:
> 
> 1) Condition: as in OnCustomFieldValueChange (see wiki);
> 2) Action: User-defined,  based upon DivideTicketIntoSubtasks (see
> wiki):
> 
> my $trans = $self->TransactionObj;
> my $tkt = $self->TicketObj;
> 
> my $requestors = [ $tkt->Requestors->MemberEmailAddresses];
> my $new_tkt = RT::Ticket->new($RT::SystemUser); my ($id, $msg) =
> $new_tkt->Create(
>      Queue => "your-queue-name-goes-here",
>      Subject => $tkt->Subject,
>     Status => 'new',
>     Requestor => $requestors,
>     DependedOnBy => $tkt->Id)
> 
> return 1;
> 
> HTH,
> Gabriele Franzini
> ICT Applications Manager
> Nerviano Medical Sciences SRL
> PO Box 11 - Viale Pasteur 10
> 20014 Nerviano Italy
> tel +39 0331581477
> fax +39 0331581456 
> 
>>
>>Date: Tue, 24 Nov 2009 15:19:41 -0800 (PST)
>>From: jrummel <jrummel at imapp.com>
>>Subject: [rt-users]  Auto-creating a 'dependant' ticket On Transaction
>>To: rt-users at lists.bestpractical.com
>>Message-ID: <26505061.post at talk.nabble.com>
>>Content-Type: text/plain; charset=us-ascii
>>
>>Hi All,
>>
>>I'm definitely an RT novice, and could use some assistance.  I have a
> ticket 
>>Custom Field ("Progress").  It is a Select One Value field.  When
> someone 
>>selects the value "Sent", I want a new ticket created that is 'depended
> on 
>>by' the original ticket.  Can anyone help me with this please?  I'm
> desperate!
>>
>>Thanks!
>>
>>P.S. If the new ticket could automatically have an owner assigned upon
> creation
>> as well, that would be ideal.  But the above request is definitely
> priority.
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