[rt-users] Allowing to change to queue without seeing queue anywhere else

[elsif]

Put those users into a special group.

Then , in configuration->queues->queuename->group rights, give them access 
to 'modify ticket' is how I'm guessing it would work...

Where 'queuename' is the ticket of the queue(s) they can dump to.

Worth a try...

On Thu, 3 Dec 2009, Mike Johnson wrote:

> Is this possible?
>
> I want a set of users to have a queue, and if they get a ticket that belongs elsewhere, they can dump it in to that queue... but they can't see that queue anywhere else?
>
> Like, I don't want them to see the queue in the search criteria, in the "new ticket in" dropdown, in the "quick search" section, anything like that.
>
> Most of my users are quite fluent in how to use RT and don't do stupid things... but I'm afraid of at least a couple of my new users :P haha...
>
> any help, much appreciated.
>
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: 807.766.7331
> Email: mike.johnson at normed.ca
> Technology assistance: email nosmhelpdesk at normed.ca
> Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
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>