[rt-users] Reminders are setting off one of my OnCreate Scrips

[Kyle McKinley]

Hello,

So I have queue "turnup" that has a scrip OnCreate>NotifyCCs.  I just 
started playing around with Reminders.  They create a new ticket in that 
queue, but oddly enough, don't show up in the RT at a Glance 
SavedSearch, where they actually should according to my parameters 
(Queue= Turnup AND Status NOT Resolved.)  Which is fine because I don't 
want them there.  The problem is that my CCs are getting emailed 
something that is totally unrelated to what the Template was created for 
ie. notifying my CCs of a new customer for Turnup.  I only want the 
Owner of the reminder to receive an email.  Is there any was around this 
issue?  I can't seem to find anything related in the archives.  BTW, 
this is my first post here.

Running RT 3.8.2

-- 
Sincerely,

Kyle McKinley
Network Operations
123Net
Direct: 248.228.8207
Fax: 248.264.2805
kjm at 123.net
www.123.net