[rt-users] RT response time

[Brumm, Torsten / Kuehne + Nagel / Ham MI-ID]

Hi Raed,
find attached vbs script. let me explain how it works.

It opens IE, logging in as user (credentials you find in password file) and opening the homepage, opening a queue and a ticket, then does a ticket update (comment) and returns back to homepage. this is done every few seconds from begining. All counted times are stored in a newly created xls file.


Pls have a closer look into the vbs, this is created for our setup, i think you have to change something:

Line 179:

'Erster Schritt: Start RT bis zum Login Schirm
RTloginURL="http://ticket.int.kn/"


Line 254:

.navigate("http://ticket.int.kn/Search/Results.html?Order=ASC&Query=Queue%20%3D%20'PERFORMANCETEST'%20AND%20(Status%20%3D%20'open'%20OR%20Status%20%3D%20'new'%20OR%20Status%20%3D%20'stalled'%20OR%20Status%20%3D%20'pending'%20OR%20Status%20%3D%20'accepted'%20OR%20Status%20%3D%20'implement'%20OR%20Status%20%3D%20'approved'%20OR%20Status%20%3D%20'verified'%20OR%20Status%20%3D%20'waiting'%20OR%20Status%20%3D%20'testing'%20OR%20Status%20%3D%20'delivered'%20OR%20Status%20%3D%20'develop')&Rows=&OrderBy=id&Page=1&Format=")

Change this to your test queue

Line 275:

	.navigate("http://ticket.int.kn/")

Line 296:



Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne



-----Urspruengliche Nachricht-----
Von: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] Im Auftrag von Raed El-Hames
Gesendet: Montag, 7. Dezember 2009 19:19
An: RT Users
Betreff: [rt-users] RT response time

Hi;

Versions 3.6.4 and 3.8.5
apache2,mod_perl2 and mysql5

Have anyone done any kind of monitoring / profiling of RT response time, ie measure the time it takes to display a ticket / (or create a ticket but possibly doing this every 5/10 minutes wont be desirable) Can anyone recommend any software (preferably open source) that can do that?

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