[rt-users] Schema problem with RT

Raed El-Hames rfh at vialtus.com
Wed Dec 9 10:57:16 EST 2009


Name should also be unique , else how would 'someuser' login with their 
As far as I know if a user created via email , then the Name will be the 
email address which should also be unique across the internet.


Kenneth Marshall wrote:
> Dear RT developers,
> I have been investigating a problem with the automatic account
> creation process. I have been getting "could not load user"
> errors when internal users where trying to test from their
> external E-mail accounts to verify functionality. The upshot
> of my investigation is that the schemas all define a unique
> index on Name in the Users table. This is doomed to fail for
> most people who are sending from their Gmail/Hotmail/AOL
> accounts instead of their internal E-mail addresses.
> I was under the impression that the unique identifier for
> RT users was the EmailAddress and not the Name. In that
> case, the unique index should be on EmailAddress, instead
> of Name or alternatively the unique index should be on a
> composite key such as Name+EmailAddress.
> Would there be a problem with making that schema change
> and which is the preferred direction.
> Regards,
> Ken Marshall
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