[rt-users] Extractcustomfield missing scripaction

[Jason Ledford]

Is that necessary if I installed it using:
#cpan -i RT::Extension::ExtractCustomFieldValues

And for the other response, going to Tools, System Configuration, it is showing up in all 3 areas a) Loaded perl modules b) RT Config : core config : Plugins and c) Perl Include Paths (@INC)

Thanks for the help.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, December 10, 2009 2:00 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Extractcustomfield missing scripaction

On Thu, Dec 10, 2009 at 01:42:40PM -0500, Jason Ledford wrote:
>    I have just install the extract custom field module from cpan.  I have added the plugin to RT
>    and I can see it from the System Config page that shows it is loaded.  There are no errors
>    reported in the log.  When I go to create a new scrip, either global or in the queue, I don't
>    have the action Extract Custom Field.  All the posts and documentation I can find doesn't
>    mention anything in between those steps.  What am I missing?

Did you run this step?
 make initdb # first time only, not on upgrades

-kevin