[rt-users] Extractcustomfield missing scripaction

[Jason Ledford]

My mistake.  Working now.

Thanks.

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin Falcone
Sent: Thursday, December 10, 2009 2:16 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Extractcustomfield missing scripaction

On Thu, Dec 10, 2009 at 02:05:12PM -0500, Jason Ledford wrote:
> Is that necessary if I installed it using:
> #cpan -i RT::Extension::ExtractCustomFieldValues

cpan is never going to run make initdb for you.

-kevin

> And for the other response, going to Tools, System Configuration, it 
> is showing up in all 3 areas a) Loaded perl modules b) RT Config : 
> core config : Plugins and c) Perl Include Paths (@INC)
> 
> Thanks for the help.
> 
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin 
> Falcone
> Sent: Thursday, December 10, 2009 2:00 PM
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Extractcustomfield missing scripaction
> 
> On Thu, Dec 10, 2009 at 01:42:40PM -0500, Jason Ledford wrote:
> >    I have just install the extract custom field module from cpan.  I have added the plugin to RT
> >    and I can see it from the System Config page that shows it is loaded.  There are no errors
> >    reported in the log.  When I go to create a new scrip, either global or in the queue, I don't
> >    have the action Extract Custom Field.  All the posts and documentation I can find doesn't
> >    mention anything in between those steps.  What am I missing?
> 
> Did you run this step?
>  make initdb # first time only, not on upgrades
> 
> -kevin
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