[rt-users] Extracting Custom Field Information from E-mail

[fusco]

I'm also interrested on a responce of this post
I want to update a ticket witch owner is identified by a Custom field into
the body of an E-mail sended to Request tracker
so I want to know how to use the extension extract from custom fields
greetings,
Georghy

Nick Metrowsky-2 wrote:
> 
> Hi Everyone,
> 
>  
> 
> We would like to create our own version of a Self_Service Web for
> Request Tracker. We would like the web form to take information accepted
> by the web form and to e-mail a ticket to Request Tracker. We would like
> the user to enter values for custom fields, which could be parsed by
> Request Tracker to populate the custom fields, when the ticket is
> created.
> 
>  
> 
> I think "ExtractCustomFieldValues" may do this for me. However, the lack
> of documentation makes it unclear on how to do this. Does anyone have
> any "live" examples of what a "ExtractCustomFieldValues" template file
> should look like? Does anyone have a good web form that would accept
> custom field values and mail a ticket to Request Tracker? In other
> words, it makes no sense to reinvent the wheel if someone has done so
> already.
> 
>  
> 
> Thank you for your help in advance.
> 
>  
> 
> Take care!
> 
>  
> 
> Nick
> 
>  
> 
> ------------------------------------------------------------------------
> ---------
> 
> Nick Metrowsky
> 
> Consulting System Administrator
> 
> 303-684-4785 Office
> 
> 303-684-4100 Fax
> 
> nmetrowsky at digitalglobe.com <mailto:nmetrowsky at digitalglobe.com> 
> 
> DigitalGlobe (r), An Imaging and Information Company
> 
> http://www.digitalglobe.com <http://www.digitalglobe.com> 
> 
> ------------------------------------------------------------------------
> ---------
> 
>  
> 
> 
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