[rt-users] Branch out tickets in RT.

[Emmanuel Lacour]

On Fri, Dec 11, 2009 at 03:07:59PM +0530, H Manohar rayker wrote:
> Hi,
>  
> How can I branch out or filter tickets depending on the content to different
> queues? I have RT 3.8.4 , centos 5.3, apache 1.3, mysql 5.x currently setup.
>  

you have to write a scrip that analyze incoming emails content and use
the RT API to set the appropriate queue.

see scrips examples here:

http://wiki.bestpractical.com/view/Contributions