[rt-users] Unprivileged users and RTFM articles

Kevin Falcone falcone at bestpractical.com
Tue Dec 15 17:04:53 EST 2009


On Tue, Dec 15, 2009 at 01:42:36PM -0800, David Griffith wrote:
> 
> I forget where I read this, but I'm under the impression that unprivileged 
> users cannot read RTFM articles in RT 2.6.x.  Is this correct?  This is 
> the main reason why I'm upgrading to RT 2.8.x.  Perhaps, is there 
> something I missed regarding RTFM and unprivileged users?

We wrote the feature to allow searching of RTFM articles from the
SelfService UI during the 3.6 series for a customer running 3.6.6, so
I'd be surprised to learn that it doesn't work there.

Did you read lib/RT/FM/Introduction.pod from 2.4.2 and set up your
rights as described?

-kevin
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