[rt-users] Add condition in template

[Ken Crocker]

Samir,

I do something similar to that. Based on the value of a (ticket) Custom 
Field, I assign a ticket owner. This is the code I use:

#----------------------------------------------------------------------------
# Custom action preparation code:
#----------------------------------------------------------------------------
#
# set new values for Due Date from CF Need-by-Date
#

my $trans = $self->TransactionObj;
my $ticket = $self->TicketObj;
my $cf_date = $ticket->FirstCustomFieldValue('Need-By Date');

# split up the date parts into a temporary array

my @parts = split(/[\/-]/, $cf_date);

# put date parts back together

my $new_date = sprintf("%d-%d-%d", $parts[2], $parts[0], $parts[1]);

# format new date based on RT

my $duedate = RT::Date->new($RT::SystemUser);
$duedate->Set(Format=>'unknown', Value=>$new_date);

#
# set new ticket owner id value
#
#    42 - Chuck
#   148 - UK
#  5125 - Aurora
#  9324 - Steve
# 73886 - Ron
#

my %orgs = qw(
           Budget-Direct   148
           Budget-Indirect 148
           Controller-AP   5125
           Controller-AR   73886
           Controller-GA   148
           Controller-PR   42
           Facilities      42
           Field OPS       42
           OCFO-Other      42
           Procurement     9324
           Property        9324
           SPO             73886
           Travel          5125
           Other           42
          );

my $cf = new RT::CustomField($RT::SystemUser);
$cf->LoadByName(Queue => $ticket->QueueObj->id,Name => "CFO-Org");
return 0 unless $cf->id;
my $cfvalue = $ticket->FirstCustomFieldValue('CFO-Org'); 
my $ownerid = $orgs{$cfvalue};

# set Ticket Due date & Owner ID

$ticket->SetDue($duedate->ISO);
$ticket->SetOwner($ownerid);

return 1;
#----------------------------------------------------------------------------
# Custom action cleanup code:
#----------------------------------------------------------------------------

return 1;

Obviously, you would not need the "due Date" code. Perhaps you can 
modify this to serve your needs.

Kenn
LBNL

On 12/17/2009 11:49 PM, samir marhoum wrote:
> Can any one help please ?
>
> 2009/12/16 samir marhoum <samir.marhoum at gmail.com 
> <mailto:samir.marhoum at gmail.com>>
>
>     Hi,
>      
>     I need to send email notification based on a custum field value,
>     ie if a CF value is X send email to john at mail.com
>     <mailto:john at mail.com> if it's Y send to peter at company.org
>     <mailto:peter at company.org>
>      
>     Can you please help me on this ?
>      
>     Best Regards.
>
>
> ------------------------------------------------------------------------
>
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