[rt-users] RT email EX_TEMPFAIL looping problem

[Venkateswaran, Subbaraman]

Can someone please help with this issue? We are seeing this problem in
production and end up clearing the email from the mail queue manually
everytime we see this problem. Thanks for your help.

Thanks
Subba Venkateswaran 
A&T - App Eng - SEG
609 282 7015


> _____________________________________________ 
> From: 	Venkateswaran, Subbaraman  
> Sent:	Friday, December 18, 2009 10:09 AM
> To:	rt-users at lists.bestpractical.com
> Subject:	RT email EX_TEMPFAIL looping problem
> 
> 
> Platform/Env:
> RT 3.6.4, MySQL 5.1.34, Linux 2.6.9-42.ELsmp
> 
> Problem:
> We are experiencing sporadic email looping problem. From the mail
> relay server, emails bound for RT are aliased and piped to rt-mailgate
> and recorded as correspondence into certain queues. For some emails,
> rt-mailgate gets a return code EX_TEMPFAIL and the mail server does
> not remove the email from its queue. This results in repetitive
> posting and email flooding and finally we have to delete this email
> from the queue to stop multiple posting.
> 
> Mail server aliases entry:
> rt: "| path-to/rt-mailgate --url http://rt-server.com --queue general
> --action correspond"
> 
> Even though rt-mailgate gets a return code EX_TEMPFAIL, the email
> seems to have recorded fine in RT and we could see the ticket and
> attachments created fine in RT.  
> 
> Please help us out with this problem and we are trying to understand
> if this is any data inconsistency problem in RT or something else?
> 
> Some log entries from the RT server during this email looping. These
> logs maynot be relevant to the problem, but I would like to present it
> anyway if it might be helpful.
> 
> Access log:
> 172.16.72.205 - - [10/Dec/2009:06:19:16 -0500] "POST
> /REST/1.0/NoAuth/mail-gateway HTTP/1.1" 500 622 "-"
> "libwww-perl/5.800" 1792
> 172.16.72.205 - - [10/Dec/2009:07:02:28 -0500] "POST
> /REST/1.0/NoAuth/mail-gateway HTTP/1.1" 500 622 "-"
> "libwww-perl/5.800" 20992
> 
> Error log:
> [Thu Dec 10 06:29:16 2009] [error] [client 172.16.72.205] FastCGI:
> comm with server mason_handler.fcgi" aborted: idle timeout (600 sec)
> [Thu Dec 10 07:12:28 2009] [error] [client 172.16.72.205] FastCGI:
> comm with server "mason_handler.fcgi" aborted: idle timeout (600 sec)
> 
> FastCGI: incomplete headers (0 bytes) received from server
> "mason_handler.fcgi"
> 
> [error]: couldn't load cf {$value} || $value }
> (lib/RT/Action/ExtractCustomFieldValues.pm:86)
> 
> 
> Thanks
> Subba Venkateswaran 
> 
> 

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