[rt-users] Child Ticket Creation with PDF Attachment

[Tony John - ERS, HCL Tech]

Hi ,

Im trying to create a Child Ticket with a pdf attachment .The pdf which needs to be attached to the Child Ticket should be same as the pdf attached in the Parent Ticket.The Template which I use fails to attach the Parent ticket pdf attachment to the Child Ticket. The Template which I tried is given below:

===Create-Ticket: Child
Subject: {$Tickets{'TOP'}->Subject}
Queue: 13
Status: open
Parents: TOP
Type: ticket
Content-Type: application/pdf
Due: {$Tickets{'TOP'}->Due()}
RT-Attach-Message: Yes
Contents: {$Tickets{'TOP'}->Transactions->First->Attachments();}

Any Help?

Thanks,
Tony John

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