[rt-users] queue tag moved from left of subject to right of subject?

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Mon Feb 2 12:58:26 EST 2009


> On Sun, Feb 01, 2009 at 03:58:23PM -0500, Jerrad Pierce wrote:
>> >  From this point forward, the tag in the e-mail will be on the right
>> > instead of the left.  I cannot figure out exactly what causes this
>> > shift.  Can someone clue me in?  Can we prevent it?
>> Same thing occurs here. Never really looked into it though.
>
> This is the subject-token extraction kicking in. It's designed to let
> two RT's talk to each other. There's a global scrip.
>
> I'm not sure why it would kick in for your own RT's tag though. Patches
> gratefully appreciated.
Do you have a particular location in mind? I thought I fixed
everything relevant,
but in my case, it might being tripped up (though only occasionally) because I
customized the tag to include the queue name a la [ORG Q ID], so that it had
some user friendly/usability merit.



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