[rt-users] Deleting individual attachments

Jerrad Pierce jpierce at cambridgeenergyalliance.org
Wed Feb 4 15:33:33 EST 2009


On Wed, Feb 4, 2009 at 14:47, Stephen Turner <sturner at mit.edu> wrote:
> We have a ticket in which several files were attached to email replies. So
> the file attachments are now viewable through  "Download" links in the
> ticket history. The queue owner would like to remove the attached files
> while leaving the text part of the email message intact.
>
> Are there any bad consequences of using Attachment's Delete method by
> itself? We've used Transaction->Delete before to remove whole
> transactions, but we've never removed individual attachments.
I'm not familiar with the API you are referring to, but I've used the (built-in)
RTx::Shredder to remove plenty of attachments without visible consequence.
Presumably it's using the same API underneath?

-- 
Cambridge Energy Alliance: Save money. Save the planet.



More information about the rt-users mailing list