[rt-users] RT Book : does it worth?

[Sven Sternberger]

Hello Andrea!

We bought the book, it is not the ultimative guide
to set up a working ticket infrastructure.
But it gives you some ideas how RT works, some
nice examples. And it costs 30 bucks, and if it saves
you 1 hour it is a good buy.

The difference between 3.6 and 3.8 are marginal
It is more or less only on the WebInterface (and you can
still configure 3.8 to look like 3.6).

But I think a really good book which gives you
an idea about how to set up ticket infrastructures
in complex and/or large environments would
be helpful

It should not only handle the technical part but also how
to organize your queues. For this kind of information I 
think I would spend more than 30 bucks. 

regards

sven

On Do, 2009-02-05 at 17:43 +0100, Rainer Duffner wrote:
> Ham MI-ID, Torsten Brumm schrieb:
> > Hi Andrea,
> >
> > i remember a threat like this some months ago and again: Yes, the book is still actual! There are many changes since 2005 but the core and most of the main features are working the same way.
> >
> > Torsten
> >  
> >   
> 
> 
> That said, maybe "somebody" finds the time to do a follow-up that
> O'Reilly can sell in the form of their PDF-only "short-cuts" for 10 USD.
> 
> But I guess Bestpractical makes more money by hosting trainings than
> through the sales of the book...
> 
> 
> 
> Rainer
> 
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