[rt-users] person "time off" or "offline" ability?
Jesse Vincent
jesse at bestpractical.com
Fri Feb 6 13:29:25 EST 2009
On Fri, Feb 06, 2009 at 10:27:03AM -0800, Jo Rhett wrote:
> I haven't seen even a suggestion of this in the documentation, but I
> figured I'd ask before assuming. Is there any ability for a person to
> become 'offline' for a bit?
>
> Motive: a person is set up to be a Watcher of dozens of tickets and/
> or queues. Person goes on vacation and doesn't want all this e-mail.
> Without going to find every queue and ticket they are watching, we'd
> like to 'disable' e-mail to the person for a period of time.
Preferences -> Settings -> Email Delivery
>
> Likewise we could use the same feature for NOC shift workers...
>
> I don't much care about implementation. Hours worked, disable status,
> etc. Just give me some function to do this ;-) Better yet if the
> person can do it for themselves.
>
> --
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source
> and other randomness
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
--
More information about the rt-users
mailing list