[rt-users] Resolving a ticket takes ages

[Oleg Sladkoff]

Hi

I suggest you look at the slow queries on your database.
( or show processlist when resolving a ticket)

Oleg.

On Sat, 2009-02-07 at 22:19 +0000, Lauren, Robin wrote:
>  
> Hi,
> 
>  
> 
> We’re administering an RT 3.6.5 with MySQL ver 14.12 Distrib 5.0.51a
> for a customer. While other uses of the system is relatively quick and
> painless, getting the screen to “resolve” the ticket after clicking
> the resolve link can take minutes. Actually resolving the ticket again
> is a snap.
> 
>  
> 
> Is the database stuck?  Number of pipelines from RT to MySQL
> inadequate (or is there even such a thing?)? What would be appropriate
> debugging procedures to take?
> 
>  
> 
> Best regards,
> 
>  ~Robin Laurén / eCraft
> 
>  
> 
>  
> 
> 
-- 
Oleg Sladkoff   
KELKOO - Service Architect
oleg.sladkoff at yahoo-inc.com
Yahoo messenger : Kelkoooleg
tel : +33 (0)476848147 
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