[rt-users] colorize status

[Alex Young]

You're welcome. I liked your idea and thought it would be good for my
users too, and they are loving it.

We dont use the self service interface yet, but I had a look at it
anyway and it was showing the colours as well as New Reply. Do you not
see it?



-----Original Message-----
From: Daniel Cook [mailto:dcook at finleysd.org] 
Sent: 11 February 2009 20:27
To: Alex Young
Subject: RE: [rt-users] colorize status

Alex,

Thanks a ton!

Your solution provides nice combination of the features listed on the
page with the added bonus of marking the messages as read.

Quick question for you... I noticed that this works great for my side of
things... Is there any way to have the "New Reply" show up for general
users in the self service interface as well?


Daniel Cook
Technology Coordinator
Finley School District
dcook at finleysd.org 
(509) 586-3217
>>> "Alex Young" <alexyoung at scoutsolutions.co.uk> 02/10/09 5:38 PM >>>
I've been looking at this today and I have it working, but I think the
code needs a bit of a cleanup.

Looking in the files the code that shows the info at the top of the
ticket is in /opt/rt3/share/html/Ticket/Elements/ShowUpdateStatus so I
sourced much of the code from there.

I changed your updated statusInColor code form the WIKI.

# Show status in colour.
sub statusInColor {
	my $Ticket = shift;
	my $status = $Ticket->Status;
	my $css = "status" . lc $status;
	my $cssreply = "status" . lc "reply";
	my $LastUpdater = $Ticket->LastUpdatedByObj->EmailAddress;
	my $TicketRequestors =
$Ticket->Requestors->MemberEmailAddressesAsString;
	my $TicketCC = $Ticket->Cc->MemberEmailAddressesAsString;
	my $CurrentUser = $session{'CurrentUser'}->EmailAddress;

# Added $CurentUser ne $LastUpdater to prevent showing New Reply tag
when the last updater is the current user.
	if (($CurrentUser ne $LastUpdater) && ($TicketRequestors =~
$LastUpdater) || ($TicketCC =~ $LastUpdater))
	{
		my $txn = $Ticket->SeenUpTo or return \"<div
class=\"$css\">$status</div>";
#        my $TicketLink = RT->Config->Get('WebPath')
."/Ticket/Display.html?id=". $Ticket->id. "#txn-".$txn->id;
# Comment out the line above and uncomment the following line to mark
posts as seen when following link.
		my $TicketLink = RT->Config->Get('WebPath')
."/Ticket/Display.html?id=". $Ticket->id ."&MarkAsSeen=1".
"#txn-".$txn->id;
		$status = "<div class=\"$css\">$status <a
href=\"$TicketLink\"><span class=\"$cssreply\">New
Reply</span></a></div>";
	}
	else {
		$status = "<div class=\"$css\">$status</div>";
	}

	return \"$status";

}


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Daniel
Cook
Sent: 06 February 2009 22:33
To: rt-users at lists.bestpractical.com
Subject: [rt-users] colorize status

So I've updated the ShowStatusInColor page on the wiki to reflect how I
have implemented this in 3.8.2  The question that I have is this...

When replys are colorized in my list view, the way things are setup
right now, it is done based on who the last person to modify the ticket
was....  

I have noticed that when I open a ticket that has had a reply there is a
little note at the top of the ticket that sais there are new messages.
This message goes away after I have viewed the message.  

This is how I would like this new reply type flag setup for my list
view.  I would like it to drop the rep flag and the reply color after I
view the new message - without necessarily making any reply or physical
change to the ticket.

Is this easily possible?  Any advise on how to go about it?

Thanks,

Dan

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