[rt-users] User defined Condition: Autoclose

[Asif Iqbal]

How do I define a condition where requestor address is 'user at example'
com? I will use this condition to close a ticket

In chapter 6.1.3 Conditions of RT Essentials by Oreilly I see
something like this

$self->TicketObj->status eq 'deleted';

and

my $email = $self->TicketObj->RequestorAddresses[0]

So can I have a user defined condition like this?

$self->TicketObj->RequestorAddresses eq 'user at example.com' ?

Is that a valid syntax ?

-- 
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?