[rt-users] Approvals status open->resolved

[Richard Foley]

Hi all,

I'm using RT 3.8.2 to set up approvals, and I'd like the approval process to 
set the ticket status to "resolved", instead of "open".  I'm setting the 
status to "pending" inbetween times, and I'd like to get to "resolved" 
without RT ignoring me :-)  To which end I have fudged the code temporarily 
like this:

# /opt/rt3/lib/RT/Approval/Rule/Passed.pm:line 80:

        # $obj->SetStatus( Status => 'open', Force => 1 );
        $obj->SetStatus( Status => 'resolved', Force => 1 );

Only the ticket is still set to "open"!

The target ticket is happily marked as "rejected" or "open", but I'm unable to 
get it to choose "resolved"...  I've also tried this with local/ with no more 
luck - anyone have a better idea, please?

-- 
Richard Foley
Ciao - shorter than aufwiedersehen

http://www.rfi.net/