[rt-users] Create standard request forms with RT

[Gene LeDuc]

We use web pages to do this.  User goes to DNS request page, fills in form, 
php does some sanity-checking on the data, data gets formatted and mailed 
to RT, RT creates ticket in DNS queue.  Repeat for e-mail aliases, firewall 
rules, etc.

Gene

At 10:05 AM 2/13/2009, L B wrote:
>Hello all,
>
>  I use RT 3.8.2. People are creating tickets to request things, and
>sometimes they forget some details. I would like to create a set of
>"standard request forms", ideally somewhere in RT, that will create
>tickets with a summary of the details.
>
>Exemple : request for an DNS entry will create a ticket in the DNS
>queue, with me as an owner and with this content :
>
>FQDN: something.bestpractical.com
>IP: 10.1.1.1
>TTL (optionnal): 3600
>Description: new website for something
>
>
>For example. This is filled in by the user in a form, the ticket can
>be created with the rt command line, command by email, or anything
>else.
>
>I have more complex requests, for example a request for a new server,
>that will create a ticket "new server", with childs such as "install
>physically the server", "request an IP", "configure the DNS" etc...
>And I'll consider the server "installed" when all the child will be
>resolved.
>
>My problem is which tool can I use to create these forms ? Is there
>something for this in RT or should I use something else ?
>
>--
>L.B.


-- 
Gene LeDuc, GSEC
Security Analyst
San Diego State University