[rt-users] Create standard request forms with RT

[Jerrad Pierce]

On Fri, Feb 13, 2009 at 16:24, L B <bertignac at gmail.com> wrote:
> I don't use custom fields because :
>  - I don't want users to log in the self service to create requests
>  - I don't want to create custom fields per queue (especially
> mandatory ones) because the DNS queue can be used to request a new DNS
> entry, but also to report DNS problems or ask anything related to DNS.
>
> We can use web pages, but it's more or less creating a kind of portal.
> Do you have a technology/framework recommendation to do this ?
Your reasons for "not using CFs" do not preclude them. As before,
REST or commands by email. Simply make them optional in RT (not ideal),
and use your front-end to require values as necessary.