[rt-users] Deleted status

[Alberto Villanueva]

I have a possible solution:

- Select tickets
- Change to "deleted" status
- Remove to "shredder"

Regards,

ALBERTO VILLANUEVA VAL 
Consultor
____________________________________________
 Altran
ParqueEmpresarial Las Mercedes, Edificio 1 
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.es
 

-----Mensaje original-----
De: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] En nombre de Alberto
Villanueva
Enviado el: jueves, 19 de febrero de 2009 16:41
Para: 'Drew Barnes'
CC: rt-users at lists.bestpractical.com
Asunto: Re: [rt-users] Deleted status

Thanks!! I thought that :)

Now, if I want to delete several tickets by id, could it be done on shredder? I
doesn't accept queries :(

Regards,

ALBERTO VILLANUEVA VAL 
Consultor
____________________________________________
 Altran
ParqueEmpresarial Las Mercedes, Edificio 1 
C/ Campezo, 1. 28022 Madrid
Tel : + 34 91 744 46 00
Fax: + 34 91 415 24 57
www.altran.es
 
-----Mensaje original-----
De: Drew Barnes [mailto:barnesaw at ucrwcu.rwc.uc.edu] 
Enviado el: jueves, 19 de febrero de 2009 16:32
Para: Alberto Villanueva
CC: rt-users at lists.bestpractical.com
Asunto: Re: [rt-users] Deleted status

Nope, it will still exist in the database and will still be viewable if 
someone knows the id. The only way to truly delete is to use Shredder.


Alberto Villanueva wrote:
>
> Hi,
>
> Does anyone know if a ticket has 'deleted' status it will be deleted 
> permanently?
>
> Thanks!
>
> Regards,
>
>
> ALBERTO VILLANUEVA VAL
>
> Consultor
>
> ____________________________________________
>
> *Altran*
>
> ParqueEmpresarial Las Mercedes, Edificio 1
> C/ Campezo, 1. 28022 Madrid
> Tel : + 34 91 744 46 00
> Fax: + 34 91 415 24 57
>
> www.altran.es <http://www.altran.es>
>
> ------------------------------------------------------------------------
>
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>
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-- 
Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati


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