[rt-users] Second Instance Of RT (for branding purposes)

[Raed El-Hames]

Doug;

Are you using fast cgi , or mod_perl ??, with fastcgi you can run as 
many instances you want  --sorry I don't use so I do n't have working 
apache config,
with mod_perl you suppose to only run one instance due to how the 
mod_perl/mason work, however I did find a work around and this is how I 
got my instances working:

for each instance (brand), I have
RT_SiteConfig_brandx.pm (all in /opt/rt3/local/etc/ )
webmux-brandx.pl (which is a copy of webmux.pl adding the line  
$ENV{'SERVER'}    = 'my_brandx_instance.com'; #at the top where the rest 
of $ENV is being defined

Modify local/lib/RT.pm adding :

if ($ENV{'SERVER'} eq 'my_brandx_instance.com' ) {
        $SITE_CONFIG_FILE = '/opt/rt3/local/etc/RT_SiteConfig_brandx.pm' ;
}elsif ($ENV{'SERVER'} eq 'my_brandy_instance.com' ) {
        $SITE_CONFIG_FILE = '/opt/rt3/local/etc/RT_SiteConfig_brandy.pm' ;
}

You add these lines @ the top/start of sub LoadConfig

In you httpd.conf you call the correct webmux for your instance:
PerlRequire /opt/rt3/bin/webmux-brandx.pl

Thats it, the above setup allow you to share the same RT directory , so 
customisation is easier,

Hope that helps,

Regards;
Roy


Doug Eubanks wrote:
> I'm trying to setup a second instance of RT that has a different 
> branding, but uses the same SQL server, etc.
>
> I copied my existing (and working) RT installation over to a new 
> directory.  Then I created the new instance in Apache in the 
> httpd.conf, changing the file locations to the new directories.  Then 
> I edited the RT_SiteConfig.pm file to reflect the new file locations.
>
> For some reason, the errors are showing up in the original directory's 
> logs and the error returned is:
> [Mon Feb 23 15:47:56 2009] [warning]: [Mason] Cannot resolve file to 
> component: /opt/rt3-[NEWBRAND]/share/html/index.html (is file outside 
> component root?) at 
> /usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 853. 
> (/usr/lib/perl5/vendor_perl/5.8.8/HTML/Mason/ApacheHandler.pm:853)
>
> The browser returns a 404 error.
>
> What am I missing?  Is it not possible to run two RT instances on the 
> same server?
>
> Sincerely,
> Doug Eubanks
> admin at dougware.net <mailto:admin at dougware.net>



<http://www.vialtus.com/disclaimer.html>