[rt-users] force a dashboard report right now?

[Ruslan Zakirov]

On Wed, Feb 25, 2009 at 10:41 AM, Jo Rhett <jrhett at netconsonance.com> wrote:
>> On Tue, Feb 24, 2009 at 11:13:08PM -0800, Jo Rhett wrote:
>>> I'm trying to debug why dashboard mail isn't going out.
>>>
>>> I had some errors in rt.log related to graphviz until I found the
>>> undocumented disableGraphViz set command and used it.  But now there
>>> is no error ... just nothing.  No attempt to send mail.  Funny enough
>>> -- if I delete a dashboard I do get e-mail saying that the
>>> dashboard
>>> is no longer there.  But never the dashboard mail.
>
> On Feb 24, 2009, at 11:33 PM, Shawn M Moore wrote:
>> rt-email-dashboards has an --all option to ignore subscription date/
>> time
>> constraints. Invoke it with --help to get more information. The --
>> debug
>> and --verbose options will be helpful for you.
>>
>> This isn't the first time I've heard of this failure mode so I'd be
>> happy to work with you to track it down. I wasn't able to reproduce it
>> myself.
>
>
> doh!  Sorry, I misread the --all syntax in help to mean something
> different.  Anyway, I did figure it out:
>
> [Wed Feb 25 06:00:03 2009] [error]: Caught exception: mkdir /var/run/
> rt38/mason_data/obj/3583890391: Permission denied at /usr/local/lib/
> perl5/site_perl/5.8.8/HTML/Mason/Compiler/ToObject.pm line 107 (/usr/
> local/sbin/rt-email-dashboards:119)
>
> The problem was that the user I was running the dashboard under has no
> ability to write to this directory.   The directory is created as
> www:www 640.
>
> I know you guys just LOVE to run things as root, but I really prefer
> to run with the most limited rights.   And I hate running these
> scripts as the web server too, but that's all that seems to work given
> the rights structure.  When I have time I'll be proposing some
> alternatives to limit the necessary rights for RT ;-)

dashboards mailer shouldn't use object files at all, it can be fixed.
http://rt3.fsck.com/Ticket/Display.html?id=13233

>
> --
> Jo Rhett
> Net Consonance : consonant endings by net philanthropy, open source
> and other randomness
>
>
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-- 
Best regards, Ruslan.